Mobile Airtime

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What is mobile airtime?

Mobile airtime, also known as mobile credit, recharge credit or top-up is the value credited on prepaid mobile phones for making calls, sending text or using data.

How do I send mobile airtime?

You can send an instant airtime using one of our World TopApp apps or directly from this webpage. To send an airtime, please follow the following steps. Alternatively, please check this video steps.
  1. Select a contact on your mobile phone or enter a mobile phone number. (The number should be in international format. It must have a country code).
  2. Check and confirm the operator of the recipient's phone number.
  3. Select an amount to send. (If you do not want to pay in EUR, you can select other currency of preference under "Currency".)
  4. Checkout and choose payment method - please check How do I pay for the airtime?
  5. Confirm the details and proceed to send the top-up.
The recipient will be notified instantly of the airtime top-up. You will also receive an instant email confirmation of the transaction, including a Transaction ID.

How do I pay for the airtime?

Currently, we only accept payments via PayPal.

Do you charge any fees?

To process your transactions securely, we charge a fixed fee of 0.35 EUR. You get to see the total amount, including the fee before you proceed to payment.

Do I need to register to send airtime?

If you are ready to pay and top-up, you are required to login via Facebook or Google befoe proceeding. Please check How to send airtime.

Is there a limit to the number of times I can send airtime?

You can top-up as many times as you wish but there is a limit to the amount of airtime that a recipient can receive. Kindly find below the maximum transactions allowed for a recipient.
The daily limit is 10 top-ups or 200 EUR
The weekly limit is 15 top-ups or 300 EUR
The monthly limit is 20 top-ups or 400 EUR.

What do I do if the recipient does not receive the airtime I sent?

Please contact our customer care support team with your profile's WTA_ID, topup Transaction ID and recipient's international mobile phone number. We will swiftly assist you.

What happens if I enter the wrong phone number?

Once the transaction is successful, it cannot be undone. Please make sure you enter the correct number.

How can I get the World TopApp app?

The World TopApp app can be downloaded for free on Google Play Store and App Store. Visit worldtopapp.com/download on your mobile device to download.

Would I get any notification of successful airtime top-up?

Yes. You get notified of the status of the top-up on the app and you also receive an email of the receipt of the top-up. Additionally, on the app you can access your "Transaction history".

What information should I provide customer support team, if I need support?

In order to swiftly assist you, you should provide an accurate information of your profile as seen on the app.

I got an email to verify a top-up transaction I initiated. What should I do?

This might be a bit of inconvenience, and let us clarify that such an email is not sent on every top-up you intiate. But should you receive one, please respond using the same title as in the received email, and state categorically that you initiated and payed for that top-up. Upon receipt of that, we will process and try and resolve the issue for you. We would like to ensure that someone else is not fraudulently using that payment account on our platform.

I got a notification to contact World TopApp Customer Care Team. How important is this?

There could many reasons why you will get a notification to contact our customer care team. More importantly, whenever we detect any discrepancies with your credentials that requires clarification and identity verification, we issue these kind of notifications. It is in your interest to contact us, to be sure your account is not being misused fraudulently.

Other than Euros (EUR), do you accept other currencies?

Yes, we currently accept payments in Euros (EUR), U.S Dollars (USD) and British Pounds (GBP). Please select preferred currency of payment on the app under "Currency".